BANGKOK, THAILAND – Artificial Intelligence (AI) continues to fundamentally reshape how enterprises deliver Customer Experience (CX). At the recent Avaya Roadshow 2026, held at the Sheraton Grande Sukhumvit, Avaya alongside key technology partners showcased cutting-edge innovations designed to build the foundation for future-ready CX through Avaya Infinity and Avaya Infinity AI.

Keynote presenters Ron Licata (Product Management Director) and Stephen Cunningham (Senior Director Customer Engineering) unveiled Avaya Infinity AI, introducing a powerful formula for modern enterprise CX:

AI Agnostic + Unified Memory & Context = Differentiating CX

• AI Agnostic (Freedom & Flexibility): Enterprises are no longer locked into a single vendor. Avaya Infinity AI seamlessly integrates with leading enterprise AI providers, including OpenAI, Google Cloud, Meta, Cresta, PolyAI, Verint, and Journey.ai.

• Unified Memory & Context (Single Source of Truth): Built on the Databricks data platform, the architecture establishes a unified repository for customer data and context accessible across the entire organization.

• Differentiated CX (One Connected Experience): Enables context-rich, universally orchestrated interactions that deliver seamless journeys across every interaction point.

Why Enterprise Leaders Choose Avaya Infinity

The platform offers key architectural benefits designed to bridge today’s operations with tomorrow’s growth:

• Modern Cloud Infrastructure Deployed Anywhere: Flexible deployment across On-Premises, Cloud, or Hybrid environments.

• Aura | CC Elite Upgrade Path: Automated, AI-driven migration pathways for existing infrastructure.

• Databricks Integration: Unlocks deep enterprise data to power advanced AI initiatives.

• Global Resiliency: High availability featuring Active-Active distributed cloud regions worldwide.

Through the Avaya Infinity Developer Hub and Innovation Hub Partner Integrations, organizations gain access to high-performance building blocks and APIs. Businesses can rapidly deploy solutions for Conversational AI Bots, Agent Assist, Recording & Transcription, Real-Time Translation, and Secure Transactions—maximizing speed to value without incurring technical debt or vendor lock-in.